thank for you answer. I checked the rewirte_module and is is enabled (I'm using CentOS 7.9)

Do you have another idea?

    sry, you were right. I change the wrong setting before. Now I have another problem. After I submit permission request, I get forwarded to my helpdesk homepage but the submit was not complete and has no impact.

    What do I wrong?

    Regards,

      Extrude6990

      If that's the case then rewriting is still not enabled correctly. It should redirect you back to the email page with a success message. There are older threads on here that explain how they got this working.

      Cheers.

      9 days later

      Hi KevinTheJedi
      I have the same problem...
      Allways this message : The requested URL /api/auth/oauth2 was not found on this server.

      Apache osticket conf :
      https://i.imgur.com/8wCO2Qs.png

      .htaccess in the folder api
      https://i.imgur.com/31dtaYi.png

      With webmin, i can see that the mod rewrite in enable
      https://i.imgur.com/dAHvY10.png

      Conf Oauth2 :
      https://i.imgur.com/eGy3BmQ.png

      I don't understand...
      do you have any technical advice for me?

        tsinfo88

        Your Resource Details Endpoint and Scopes are entirely incorrect. Please follow our documentation.

        If you have rewrite enabled that’s cool but do you have AllowOverride All setup in your Apache site config? Do you have any other config taking precedence over the .htaccess? You’ll just have to do some debugging on the server or some googling on how to properly enable URL rewriting for Apache.

        Cheers.

        6 days later

        thanks to you I have made progress in my configuration and I no longer have the same error.
        I have changed this like the documention (https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html)

        https://i.imgur.com/ZHezMrj.png

        In the apache2 global conf : etc/apache2/apache2.conf i have changed AllowOverride none by AllowOverride All
        https://i.imgur.com/RsPbLLn.png

        Here’s my osticket conf
        https://i.imgur.com/w9juS6C.png

        Now when I send the auth2 configuration, the browser ask me to authenticate to microsoft 365 then I have this error :
        https://i.imgur.com/3o4BzUs.png

        My scope is like this :
        https://i.imgur.com/DnrSaTn.png

          tsinfo88

          That means you didn't add offline_access as an API Permission in the App Registration in Azure AD. You must also grant Admin Consent to all the API Permissions as well. Please go back and follow our documentation thoroughly.

          Cheers.

          Thanks KenvinTheJedi, I made a typing error: office_access instead of offline_access
          So now it's ok !

          2 months later

          Hi Everyone,

          I've worked with OSTicket Support and they suggested I ask in this forum. I'm having the same problem

          I've checked the .htaccess file and I have Rewrite and Override set. But still no luck. I've also installed a GUI on the CentOS 7 box that OSTicket lives on. Tested the OAuth directly from the server and still no luck.

          I enabled debug level logging for rewrite using the following:

          LogLevel alert rewrite:trace2

          Below is the logging message I received, but I'm not sure what to do to correct my issue. Can anyone help?

          Error_log
          [Fri Dec 30 13:39:44.765192 2022] [rewrite:trace1] [pid 206250] mod_rewrite.c(470): [client 10.240.19.213:51944] x.x.x.x - - [Y.Y.Y.Y/sid#556ca722e8a8][rid#556ca75035d0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/api/auth, referer: https://login.microsoftonline.com/
          [Fri Dec 30 13:57:43.899825 2022] [rewrite:trace1] [pid 207010] mod_rewrite.c(470): [client 127.0.0.1:55786] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca731f960/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/emails.php
          [Fri Dec 30 13:57:44.004601 2022] [rewrite:trace1] [pid 207010] mod_rewrite.c(470): [client 127.0.0.1:55786] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75035d0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/login.php
          [Fri Dec 30 13:57:44.215526 2022] [rewrite:trace1] [pid 206996] mod_rewrite.c(470): [client 127.0.0.1:55798] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74ff5b0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/logo.php, referer: https://localhost/osTicket/scp/login.php
          [Fri Dec 30 13:57:44.228605 2022] [rewrite:trace1] [pid 207209] mod_rewrite.c(470): [client 127.0.0.1:55802] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74fd5a0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/logo.php, referer: https://localhost/osTicket/scp/css/login.css
          [Fri Dec 30 13:57:53.584321 2022] [rewrite:trace1] [pid 207010] mod_rewrite.c(470): [client 127.0.0.1:55804] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca7311f60/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/login.php, referer: https://localhost/osTicket/scp/login.php
          [Fri Dec 30 13:57:53.729597 2022] [rewrite:trace1] [pid 207196] mod_rewrite.c(470): [client 127.0.0.1:55806] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75015c0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/emails.php, referer: https://localhost/osTicket/scp/login.php
          [Fri Dec 30 13:57:53.983910 2022] [rewrite:trace1] [pid 207196] mod_rewrite.c(470): [client 127.0.0.1:55806] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74ff5b0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/logo.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:57:53.988137 2022] [rewrite:trace1] [pid 206670] mod_rewrite.c(470): [client 127.0.0.1:55808] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca755a380/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/autocron.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:57:54.146078 2022] [rewrite:trace1] [pid 207196] mod_rewrite.c(470): [client 127.0.0.1:55806] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74fb590/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/images/oscar-favicon-16x16.png, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:57:56.898967 2022] [rewrite:trace1] [pid 207196] mod_rewrite.c(470): [client 127.0.0.1:55806] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75015c0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/images/tip_arrow.png, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:57:56.902903 2022] [rewrite:trace1] [pid 207196] mod_rewrite.c(470): [client 127.0.0.1:55806] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74fb590/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:57:57.486096 2022] [rewrite:trace1] [pid 207239] mod_rewrite.c(470): [client 127.0.0.1:55810] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74ff1b0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:57:57.620463 2022] [rewrite:trace1] [pid 206699] mod_rewrite.c(470): [client 127.0.0.1:55812] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca7558370/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:04.112410 2022] [rewrite:trace1] [pid 207209] mod_rewrite.c(470): [client 127.0.0.1:55828] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75015c0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:21.112771 2022] [rewrite:trace1] [pid 207010] mod_rewrite.c(470): [client 127.0.0.1:55846] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75015c0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:21.238845 2022] [rewrite:trace1] [pid 207196] mod_rewrite.c(470): [client 127.0.0.1:55848] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75035d0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:27.056258 2022] [rewrite:trace1] [pid 206840] mod_rewrite.c(470): [client 127.0.0.1:55852] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75055e0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:27.182384 2022] [rewrite:trace1] [pid 206670] mod_rewrite.c(470): [client 127.0.0.1:55854] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca7558370/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/emails.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:42.267115 2022] [rewrite:trace1] [pid 207239] mod_rewrite.c(470): [client Y.Y.Y.Y:38984] Y.Y.Y.Y - - [Y.Y.Y.Y/sid#556ca722e8a8][rid#556ca73146e0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/api/auth, referer: https://login.microsoftonline.com/
          [Fri Dec 30 13:58:50.887274 2022] [rewrite:trace1] [pid 206996] mod_rewrite.c(470): [client 127.0.0.1:55894] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75015c0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/emails.php
          [Fri Dec 30 13:58:51.123663 2022] [rewrite:trace1] [pid 206996] mod_rewrite.c(470): [client 127.0.0.1:55894] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75561e0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/css/tooltip.css, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:54.070290 2022] [rewrite:trace1] [pid 206691] mod_rewrite.c(470): [client 127.0.0.1:55912] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca7311f60/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:54.201511 2022] [rewrite:trace1] [pid 206996] mod_rewrite.c(470): [client 127.0.0.1:55914] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74fd5a0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:58:56.180817 2022] [rewrite:trace1] [pid 206996] mod_rewrite.c(470): [client 127.0.0.1:55914] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75561e0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/images/icons/alert.png, referer: https://localhost/osTicket/scp/css/scp.css?1d8b790
          [Fri Dec 30 13:59:02.374930 2022] [rewrite:trace1] [pid 207344] mod_rewrite.c(470): [client 127.0.0.1:55916] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca74ff1b0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/ajax.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:59:02.529961 2022] [rewrite:trace1] [pid 206670] mod_rewrite.c(470): [client 127.0.0.1:55918] 127.0.0.1 - - [localhost/sid#556ca722e8a8][rid#556ca75015c0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/scp/emails.php, referer: https://localhost/osTicket/scp/emails.php?id=62
          [Fri Dec 30 13:59:10.804795 2022] [rewrite:trace1] [pid 206840] mod_rewrite.c(470): [client Y.Y.Y.Y:39022] Y.Y.Y.Y - - [Y.Y.Y.Y/sid#556ca722e8a8][rid#556ca74fd5a0/initial] [perdir /var/www/html/osTicket/] pass through /var/www/html/osTicket/api/auth, referer: https://login.microsoftonline.com/

            MattHaberer

            Sounds like you have other Apache configurations blocking rewriting for this site. The main thing is making sure you have AllowOverride All in the site config.

            You can google “how to enable url rewriting for Apache centos7” or “Apache url rewriting enabled but not working” for further information.

            Cheers.

            Hi Kevin,

            I have confirmed that AllowOverride All is set on all conf files. I've checked multiple articles and I went from having not found to Internal 500 Error.

            When I get this message in the GUI. I see this in the /var/log/httpd/error_log

            '[Fri Dec 30 16:08:10.016201 2022] [rewrite:trace1] [pid 215986] mod_rewrite.c(470): [client XXX- - [X.X.X.X/sid#564f86685f60][rid#564f869571e0/initial] pass through /osTicket/api/auth/oauth2, referer: https://login.microsoftonline.com/
            [Fri Dec 30 16:08:10.016673 2022] [core:alert] [pid 215986] [client x.x.x.x:41628] /var/www/html/osTicket/api/.htaccess: AllowOverride not allowed here, referer: https://login.microsoftonline.com/'

            any other ideas? I've insured AllowOverride All is in all config to the point that it broke OSTicket at first, but above is the closest I got. I also checked /var/log/messages but nothing helpful there.

            Thanks for any advice!

            Matt

              MattHaberer

              It’s saying AllowOverride is not allowed within the /var/www/html/osTicket/api/.htaccess file. So it seems like you edited the .htaccess files that osTicket ships with. You are not supposed to edit any of the osTicket files. Please restore these files to vanilla and retest.

              Cheers.

              a month later

              I had the same issue and couldn't get the apache2 URL Rewrite to work in Ubuntu . The thing that finally fixed it was enabling it in the main apache config, not just the site config.

              Steps:
              1) sudo nano /etc/apache2/apache2.conf
              2) Find

              <Directory /var/www/>
                      Options Indexes FollowSymLinks
                      AllowOverride None
                      Require all granted
              </Directory>

              3) replace AllowOverride None with AllowOverride All

              <Directory /var/www/>
                      Options Indexes FollowSymLinks
                      AllowOverride All
                      Require all granted
              </Directory>

              4) Restart apache
              sudo systemctl restart apache2

              System Specifics:

              osTicket Version 	1.17-git (?) — 8fbc7ee is available
              Web Server Software 	Apache/2.4.52 (Ubuntu)
              MySQL Version 	8.0.32
              PHP Version 	8.2.1
              2 months later

              Hi, I too am getting the error.
              However, in my case the directory / file don't actually exist on the server
              The plugin is enabled, and has been for some time.

              I get this after setting up the Auth:

              Should I remove and re-install the Plugin?
              Currently running Version 1.17.2
              Centos V7, using httpd that ships with Centos

              Is it possible I have missed a step somewhere during the Plugin install?

                Androids

                URL Rewriting is not enabled on your webserver. The file doesn't actually exist which is why you need URL Rewriting installed/enabled so that our .htaccess files can rewrite and direct the URL to the proper destination.

                Cheers.