KevinTheJedi Would anyone be able to assist me in writing a script to fix whatever needs to be fixed on my system?
Here's a further question - If I delete a client from the Helpdesk, and then have that same user login again, will that fix the need for the domain? I ask because I created a test user in AD and logged into the Helpdesk with no need for specifying the domain, and I was surprised to see that it said that this test user had existing tickets. I clicked on them and it appears to be tickets created by my agent account, since for the test user account I put my agent email address. So it seems like the Helpdesk thinks that this test account owns these tickets due to the email address matching? So, if I delete a user from osTicket that has existing tickets in the system, and then have them login to the helpdesk again, will it allow them to login without the need for the domain, and will it still locate all of their previous tickets due to the email address matching in AD?