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Environment details? (see Admin panel -> Dashboard -> Information)
You're using a ticketing system to generate emails to a ticket system?
osTicket doesn't close tickets automatically.
Does your close status allow reopen?
Hi! Here:
You're using a ticketing system to generate emails to a ticket system? Yes
osTicket doesn't close tickets automatically.
Does your close status allow reopen? Yes
Upgrade to current and see if the problem goes away.
I've not seen anyone mention Spiceworks yet. Used it at my last two places - self-hosted and tickets can be opened, responded to and closed via email or the web front end.
https://www.routerlogin.net/
pikashow
Not still open closed tickets from zendesk after update.
Any ideas?
Any help to this problem?
Here is one answer from zendesk:
Not any filter even react to this.
I bet it’s considered an auto-reply/auto response in which it will not trigger reopen. If this is the case then you’ll need to modify the code to accomplish this.
See here for where we cancel reopen if autoresponse:
Cheers.
It sounds like there may be an integration issue between Zendesk and OSticket, which is causing the status of the ticket to not update properly. One potential solution is to check the integration settings between the two systems to ensure they are set up correctly.
Another solution is to manually update the ticket status in OSticket when a Zendesk customer replies. This can be done by assigning the ticket to an agent or by changing the status to "open" manually.
You may also want to reach out to Zendesk support or OSticket support for assistance in resolving this issue. They may be able to provide more specific guidance or offer a solution to this problem.
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But do you know could this make harm for something?
