Hi to all.
I've been running OST for some time now and it's been flawless.
When I first started with OST we were on HTTP and as the time when on as it is for all we moved over to HTTPS.
This is a reason I'll get to shortly about SSL as I believe it may have something to do with the issue.
We all know or most know you need PHP 8.0 with a SQL of 5.5 for the 1.16 versions.
So, this I have and did but came up against this HTTP 500 Error.
What I noticed was this; if I rolled back the PHP to 7.4 I got access to the update page which needs completing and won't because it then states you need PHP 8.0, so then, of course, you change the PHP back to 8.0 and you lose the page and you're back to an HTTP 500 issue and round and round you go.
However, what I also noticed was when in this 500 state the website goes insecure like SSL is not there but if you check the URL it clearly states HTTPS and padlock is also gone, and again if you roll back to 7.4 PHP the SSL is back and so is the padlock, so have I missed anything?
Do I need to roll back to Non-SSL to do the install and then set up SSL after or does someone know what's going on, if so please can you explain the workaround because the above is all I have come up with and it's a lot of messing about as SSL has to propagate and that's if that is the solution...
Also, I'm with GoDaddy on C-Panel with Apache Server.

Would be grateful for any direction and or assistance

Regards to all in advance...

    WarrenGee

    Typically a 500 error is just a symptom of a deeper issue. Please check all of your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

    Just to note, I cannot replicate this issue.

    Cheers.

        Hi,

        I am facing same issue when trying to update from v 1.15.8 to 1.16.3.

        Version 1.15.8 works fine on php 7.4, however I want to upgrade to the latest available version to keep on track.

        If I try to upgrade php version from php 7.4 to 8.0 then OS Ticket 1.15.8 start giving 500.
        If I overwrite all files of version 1.16.3 over 1.15.8, it gives error 500 (php set to php 8.0)

        I noticed during search that many users had issue when tried to update to OSticket 1.16.x

        KevinTheJedi mentioned about log check, please advise where is the log files and how can I fix this issue.
        Site is hosting on Dreamhost.com.

        Thanks

            Zeeshop

            I listed them above. If you need further assistance in locating the logs you can do some googling or contact your hosting provider.

            Cheers.

              Thanks,

              Getting this error in apache error log:

              [Sat Sep 17 08:52:30.401760 2022] [fcgid:warn] [pid 466587:tid 108482492950272] [client 192.164.4.8:57829] mod_fcgid: stderr: thrown in /home/9/support.*********.com/bootstrap.php on line 369

              Any suggestion what it may be
              Thanks

              another error is shown is as below:

              [Sat Sep 17 10:47:07.152713 2022] [fcgid:warn] [pid 466587:tid 108482366904064] [client 192.168.1.11:59111] mod_fcgid: stderr: PHP Fatal error: Declaration of FsStoragePluginConfig::pre_save($config, &$errors) must be compatible with PluginConfig::pre_save(&$config, &$errors) in phar:///home/9/support.**********.com/include/plugins/storage-fs.phar/storage.php on line 107

              hope this may make some sense to the issue I am experiencing.

              Tks

              Ok for anyone else facing the same issue as me, the solution is to update the plugins from the below link:
              https://osticket.com/download/

              My site is now updated to the current stable version 1.16.3 and seems to be working fine now.
              Tks

              Generally when you are upgrading osTicket you will always want to upgrade the plugins at the same time.

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