Whats app integration

I successfully integrated WhatsApp API with Osticket through Microsoft power automate .
I am able to send different kind of notification based on canned response

    Neat. Would you care to share your power automate setup to achieve this?

      5 days later

      ntozier I've asked the same to this user, on other post. Let's wait and see....

      7 days later
      a year later

      Apology for the delayed response , I am not frequently visiting blog

      I am using whatsapp bussiness api , steps which is followed me mentioned below

      1 I added one of our mail address as acollbrator - Apply selective forward mail to office 365 mail(selective forward by applying filter because i need to send msg only for some
      of the canned response ) When i use this canned responses this mail will reach to my office 365 mail

      2 I created cloud folow and trigeer when mail received in inbox / selected folder

      3 I am using ticket number as the custumer id in whatsapp

      4 Initialize variable from subject to get ticket number

      5 Send http request to my whatapp sapi provider to send template message to customer

        ticket with attachment send via api

        6 months later

        Hi siju007 many thanks for sharing! Guess that still are missing some things:

        How you obtain the ticket id once received the email from osticket?
        can you share your Power Automate Flow screenshots?
        Still are plenty of questions between steps 2 and 3 and 4. Cause don't explain them deeply.

        Many thanks in advance!

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