Whats app integration
I successfully integrated WhatsApp API with Osticket through Microsoft power automate .
I am able to send different kind of notification based on canned response
Whats app integration
I successfully integrated WhatsApp API with Osticket through Microsoft power automate .
I am able to send different kind of notification based on canned response
Neat. Would you care to share your power automate setup to achieve this?
Apology for the delayed response , I am not frequently visiting blog
I am using whatsapp bussiness api , steps which is followed me mentioned below
1 I added one of our mail address as acollbrator - Apply selective forward mail to office 365 mail(selective forward by applying filter because i need to send msg only for some
of the canned response ) When i use this canned responses this mail will reach to my office 365 mail
2 I created cloud folow and trigeer when mail received in inbox / selected folder
3 I am using ticket number as the custumer id in whatsapp
4 Initialize variable from subject to get ticket number
5 Send http request to my whatapp sapi provider to send template message to customer
ticket with attachment send via api
Hi siju007 many thanks for sharing! Guess that still are missing some things:
How you obtain the ticket id once received the email from osticket?
can you share your Power Automate Flow screenshots?
Still are plenty of questions between steps 2 and 3 and 4. Cause don't explain them deeply.
Many thanks in advance!