Two Factor Authentication v1.17RC3 Problem: Page 2

Two Factor Authentication v1.17RC3 Problem

itman2000my

KevinTheJedi I downloaded the the 2FA plugin from osticket. I hv the same issue where only email option is available. Using:
osTicket Version v1.17 (1d8b790) — Up to date
Web Server Software Apache/2.4.51 (AlmaLinux)
MySQL Version 10.5.16
PHP Version 8.0.13

KevinTheJedi

itman2000my

You have to create and enable and instance and then it will be available.

Cheers.

itman2000my

KevinTheJedi What do i need to put into the CONFIG tab?

KevinTheJedi

itman2000my

What it states: an Issuer. Just a name that will show up in the app when Agents scan the QR code.

Cheers.

itman2000my

KevinTheJedi Thanks. Works like a charm! However, the documentation did not list the necessary step on how to install the plugins, creating a instance and the config! 😆

KevinTheJedi

itman2000my

Because it’s brand new with v1.17 and we are still working on updating the docs. You can even see that the Upgrade Overview is still for 1.16.x.

Cheers.

jj8320

So i have a similar issue to this but for mine 2fa does not show up under agent profile to select. I download and installed the latest osticket today, then downloaded and installed Two Factor Authenticator plug from osticket site today, I enabled and activated and configure the instance and it shows enabled for both plugin and instance but it does not show option under the agents profile.

KevinTheJedi

jj8320

Did you enable the plugin though?

Cheers.

jj8320

KevinTheJedi
Yes plugin is enabled , and shows active in status - instance shows enabled as well. I restarted appache and the entire server to make sure the interface was refreshed,

jj8320

jj8320
never mind, i figured it out. after you enable the agents can gointo their own profile to enable or you can force from main agent settings page. thank you

pologoalie8908

Ive run into this as well. On v1.17.2 (8fbc7ee)
I download the plugin from the website for 2FA and Password policy. Niter plugin work. They are installed and enabled.

Download site:

Enabled:

Option not there:

KevinTheJedi

pologoalie8908

You haven't added an instance of the Plugin.

Cheers.

pologoalie8908

KevinTheJedi Can you elaborate? Because i followed the guide from the osTicket site. Specifically the Microsoft Authenticator part: https://docs.osticket.com/en/latest/Plugins/Two%20Factor%20Authentication.html

KevinTheJedi

pologoalie8908

Those specific docs need to be updated since we have multi-instance plugins. You will need to go into the plugin, click Add New Instance, create and save the new instance, enable the instance, and 2fa should work after that.

Cheers.

pologoalie8908

KevinTheJedi Thanks that worked

scryptolog1st

So im currently having a similar issue. But it was due to a mistake on my end. I just installed V1.18 and i turned on "Require 2FA for admins account" and I dont have my sendmail settings configured yet so the server cant send out the 2FA email. Ive looked in the database for something that would allow me to disable the 2fa requirement but i havent found anything. If anyone is able to assist me thatd be highly appreciated. I currently cant access the admin dashboard due to not having 2FA setup. Thanks in advance.

KevinTheJedi

scryptolog1st

_config table in db holds that info. Look for a key that contains 2fa. Once you find it change the value from 1 to 0.

Cheers.

eclarke

We have been using the 2FA in v1.17.4 with no issues but this week it seems that the users are not receiving the email to get authorized. We are receiving regulare email from the system with no issues - where should we look to find out why?

KevinTheJedi

eclarke

Check your Default Outgoing Email and make sure this is set correctly. Then make sure SMTP for that email is still connecting/authenticating/working properly.

Cheers.

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