Two Factor Authentication v1.17RC3 Problem

mhatton

Installed the latest version of osTicket. In settings, I selected to enable Two Factor Authentication. It locked me out of the admin account and pushed me to the agent side. I clicked on the link to setup Two Factor Authentication in my profile but nothing came up.

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

mhatton Installed the latest version of osTicket.

What do you consider the "latest version of osTicket"?

stery

Have you tried to set it up first before enabling it? Did it successfully save your settings?

danielyee

I had the same issue when I upgraded to 1.17 RC. I end up creating a new admin agent in backend DB w/o 2FA to regain access to my OsTicket.