jj8320 never mind, i figured it out. after you enable the agents can gointo their own profile to enable or you can force from main agent settings page. thank you
Ive run into this as well. On v1.17.2 (8fbc7ee) I download the plugin from the website for 2FA and Password policy. Niter plugin work. They are installed and enabled.
Download site:
Enabled:
Option not there:
pologoalie8908
You haven't added an instance of the Plugin.
Cheers.
KevinTheJedi Can you elaborate? Because i followed the guide from the osTicket site. Specifically the Microsoft Authenticator part: https://docs.osticket.com/en/latest/Plugins/Two%20Factor%20Authentication.html
Those specific docs need to be updated since we have multi-instance plugins. You will need to go into the plugin, click Add New Instance, create and save the new instance, enable the instance, and 2fa should work after that.
KevinTheJedi Thanks that worked
So im currently having a similar issue. But it was due to a mistake on my end. I just installed V1.18 and i turned on "Require 2FA for admins account" and I dont have my sendmail settings configured yet so the server cant send out the 2FA email. Ive looked in the database for something that would allow me to disable the 2fa requirement but i havent found anything. If anyone is able to assist me thatd be highly appreciated. I currently cant access the admin dashboard due to not having 2FA setup. Thanks in advance.
scryptolog1st
_config table in db holds that info. Look for a key that contains 2fa. Once you find it change the value from 1 to 0.
_config
key
2fa
value
We have been using the 2FA in v1.17.4 with no issues but this week it seems that the users are not receiving the email to get authorized. We are receiving regulare email from the system with no issues - where should we look to find out why?
eclarke
Check your Default Outgoing Email and make sure this is set correctly. Then make sure SMTP for that email is still connecting/authenticating/working properly.
