ranved82

Please follow the exact steps listed in the documentation here:

• https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

Also, you'll probably have better luck registering the app as Multi-Tenant.

Cheers.

I have this error when try to configure authentication

Double checked all settings, seems the token can't be redeemed, first part of getting authorization code works.
Can I have a detailed log to know what is the server response??

Thanks

quare85

It looks like you either didn’t use the correct endpoints or your connection is being refused. Double check your endpoints and make sure you are using the v2 Authorization/Token Endpoints. If all else fails contact Microsoft.

Cheers.

ranved82

Sounds like you didn’t grant admin consent in the app registration for the API Permissions.

Cheers.

ranved82

Okay so just encountered this today and actually came across a fix! So all you need to do is follow the below guide:

• https://docs.revenuegrid.com/ri/fast/articles/Need-Admin-Approval/#how_to_resolve_the_need_admin_approval_error

So apparently, with stricter org setups, you have to grant admin consent twice, once on the API Permissions and again under Enterprise Applications > click app > click Permissions > grant admin consent.

Cheers.

KevinTheJedi Thank you Kevin,

Option 3 did the trick for me.
Unfortunately I cannot keep those settings due to our company policy.
Hopefully if will continue working now after initial approvals have been granted.

ranved82 Just to confirm, I did migrate our test server to 1.17 using OAuth yesterday and noticed this. It was all sorted after allowing users to grant consent to apps, and I did turn it back to admin approval required afterwards and everything is still working. It should be fine without having to change this setting again unless the app itself is replaced.

KevinTheJedi
Thank you for reply. I solved. I discovered the problem was related to PHP.ini that not have openssl extension enabled.
So Endpoint refused connections because were not requested with the correct transport protocol.

BR

jswope

You don't really need those as the scopes in the osTicket config. In the osTicket config the scopes should just be offline_access https://outlook.office.com/Mail.ReadWrite. But you do still need to enable those scopes in the API Permissions.

Cheers.

KevinTheJedi

I wish I could say the same worked for me. I have followed the guide verbatim, and also ensured I granted admin consent to the enterprise app as well as the app registration. However, I still cannot for the life of me get a token. The closest I have gotten is getting redirected back to my end user portal. I am not seeing the green banner and going back into the email authentication config does not show the token tab as expected.

I know this is on the line between osTicket and a MS issue, so I am willing to open a ticket with MS if needed. Thank you for all your work on this.

We are having problems as well, both in our production environment and in a freshly installed test environment. I have followed the official instructions to the letter: https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authentication%20(SSO)%20Guide.html

But when I try to log in as an agent, authentication is successfull (it shows up in our Azure portal logs) and I'm redirected back to the default osTicket homepage. When I try to access the admin panel, I'm not signed in.

We are running the latest osTicket version and OAuth2 plugin on a freshly installed IIS on a fresh Windows Server 2019, php version 8 and MySQL version 8 aswell.

KevinTheJedi
Thank you, we are using IIS and URL rewrite is active (we are doing something with URL shortening via YouRLs on the site, though the person that set all that up has since departed). Could there be a rewrite rule we need to configure? I don't get an error on the redirect, it just loads the customer portal as if I was going to open a ticket.

I will also be opening a ticket with MS as I did find the enterprise app logs in Azure and see the following:

korcom

You do not have URL Rewriting enabled on your server. Since you are using NGINX you may not have the correct configuration either. You can look for the other threads on this. A community member posted their working NGINX config.

Cheers.

i have a problem with configuring remote mail box , after submitting all my entries the application keeps loading endlessly .
SMTP is working pretty great can you please hint me what mistake might be happened ?

atahaynah

You’ll need to check your logs for any related errors.

Cheers.