Hello,

osTicket version v1.16.3 (e148727)
I can't seems to fetch mail from yahoo . I've followed all the videos, read any and all posts. I can find on to this error and none of the options are working.

OSTicket admin panel the "Sending email via SMTP" portion works .

  • KevinTheJedi replied to this.
  • newbie111

    You'll need to contact your system's administrator/hosting provider to figure out the full path to PHP. Once you have that you will also need the full path to your osTicket files; specifically the api/cron.php file.

    Then in CPanel Cron Job you do Common Settings > every 5 minutes. Then for the Command you do:

    /path/to/php /path/to/api/cron.php

    If you need further assistance you can contact your system's administrator or hosting provider.

    Cheers.

    newbie111 changed the title to Need Help. Unable to fetch mail from Yahoo.

    newbie111

    You'll need to contact your system's administrator/hosting provider to figure out the full path to PHP. Once you have that you will also need the full path to your osTicket files; specifically the api/cron.php file.

    Then in CPanel Cron Job you do Common Settings > every 5 minutes. Then for the Command you do:

    /path/to/php /path/to/api/cron.php

    If you need further assistance you can contact your system's administrator or hosting provider.

    Cheers.

    Thank you. Will contact the hosting provider .

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