Hi,
Is there some way to connect the due date to the priority?
I would like to use it in a way that if for e.g.:
Priority
Low = 5days
Middle = 3days
High = 1 day
Emergency = x hours

So if a user creates a ticket and selects the priority or if an agent changes the priority it would show due in x days/ hours depending on what priority you select.

Best regards
waczny

PS: I'm running 1.16 on Windows IIS

Another question someone might would know.
Where can I find the code for the ticket columns where the priority field gets colored depending on what priority it is?
Best regards!

    waczny ok i found the part where its been colored. Now I need to find out how I can color another field

      5 days later

      Q: Is there some way to connect the due date to the priority?

      Nope. You can attach a SLA and Priority to a Help Topic though.

      Q: Where can I find the code for the ticket columns where the priority field gets colored depending on what priority it is?

      User or Agent side of the UI?

      _Q: Is there some way to connect the due date to the priority?

      Nope. You can attach a SLA and Priority to a Help Topic though._

      Thank you for the information, that's not exactly what I need but its ok. I kind of use this ticket system for a complete different industry. I use it for a production floor and it is great so far, I had to adjust quite some stuff or use stuff a different way but it really does its job.
      We have like 50 machines (molding machines/ robots/ turning/ grinder/ etc) in our department and depending on priorities we have to fix them ASAP or they can wait. So I thought it would be cool that the production manager could decide depending on priorities which one is High or low and then it show how much time you have to get on it. But like is said thats only a small feature i can live without it.

      _Q: Where can I find the code for the ticket columns where the priority field gets colored depending on what priority it is?

      User or Agent side of the UI?_

      Here I would like to present the open tickets on several screens in the office and production. I created an Agent called "Viewer" this Agent account only displays the Open ticket queue to see a pool for all maintenance people/engineers/etc what needs to be done and who is working on what.
      The Agents itself then work on the machines/tickets and close them once they are done.

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