Hello,
After upgrading to the latest version of osTicket the added collaborators are not getting the full communication through e-mail. They're just getting the info that they're added for. Is there some setting or something because i can't find one for that.
Thanks for your time.

  • skeetrix

    Just edit the email template and add the full thread variable %{ticket.thread.complete}

    Cheers.

    @skeetrix

    Huh? Please provide more information and a screenshot of your Admin Panel > Dashboard > Information tab.

    Cheers.

    Hi,

    Basically, when someone asks for acces to a server for example - we add the Team Lead for approval.
    The Team lead gets a mail with the info but he can't see the full conversation - for that he has to log in to the ticket system.
    In the previous version, the collaborators (team leads) received the full information about the request through an e-mail.

      skeetrix

      Just edit the email template and add the full thread variable %{ticket.thread.complete}

      Cheers.

        Hi,
        Thank you. It works. You may close the thread.
        Cheers.

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