We were running 1.15.4 on Debian 10 with no issues. We then upgraded the host OS to Debian 11 and since that upgrade, everything I do in the scp pages of the site runs slow and takes ages. I've since upgraded the site to 1.15.7 and still face the same issue.

This is only impacting my login, all the rest of the agents are ok as is the master account! I've tried clearing out my browser files/cache/cookies, different browsers, different pc's. We use the multi-ldap plugin as we have users in several domains and I've tried turning off the agent ldap and going back to local password for my account. It's not made a bit of difference.

The problem looks to be only with my account and it's the "working" day to day account to run the helpdesk with full access to all departments! I'd rather not delete the account and start again as that would be a complete pain. Can anyone advise where I should be looking to try figure out what's causing this for me?

    siilit

    Do you have any personal queues, saved searches, or customizations to global queues?

    Cheers.

        Version of mysql?
        Version of PHP?
        slow query logs?

          KevinTheJedi
          We do have a slightly customized global queue but I do have a lot of personal queues and searches as I need to pull data out for monthly reports. I will try clear those out and see if it makes a difference

          ntozier
          Apologies, was struggling to focus on the screen last night when I posted
          MySql 10.5.15
          PHP is still running 7.3.33 - I will look at changing that to 7.4
          Slow query logs - Where are those? I've checked the "system logs" through the admin panel and logging is set to debug. I've also check the syslog and apache logs and can't see anything in obvious there?

              Thanks KevinTheJedi, it was one of the searches I use for my monthly reports!
              I'm going to look at using our Siebel or setup PowerBi to get the reports I think!

                MySQL has a Slow Query log that you can enable that will let you see what queries take a long time to run.

                It might be in the /etc/mysql/my.cnf but I don't have a Debian 10 box to double check that

                Write a Reply...