Hi there,

I'm planning to migrate from v1.11 to 1.16 and I have few questions about it. Currently I'm on MySQL 5.5.68 and PHP 5.4.16. The OS is CentOS. I have new VM with Ubuntu server with PHP 8.0 and MySQL, and last version of osTicket. My question is how to save/move/migrate the tickets and the settings from the old one to the new?

Thanks in advance. 😃

a month later

Hi,
According to the guides with little configuration I managed to finish with the migration to another machine and everything works fine except some of the attachments from the old system and it breaks the company logos in the signature when someone is firing a ticket. Do you have any suggestions on that?
Thanks,

Were you storing the attachments in the database or on the filesystem or both?
(i.e. were you running the Storage :: Attachments on the Filesystem plugin)

Hi, I'm storing them on the filesystem. The apache has full access to the directory and I'm running the Storage :: Attachments on the Filesystem plugin.

Hmmm. Interesting. If all the attachments were stored the same say it doesn't make sense to me that they dont all work unless there was some sort of corruption in one of the tables. Can you look at the tables ost_attachment and ost_file and ost_file_chunk and figure out an entry for one that doesn't work?

When you installed the Storage :: Attachments on the Filesystem did you export the attachments the system already had in the database out of the database?

11 days later

Hello,
Thanks for the support. I've rebuilt the attachments folder and the rights to it and for two days now we don't have any problems. Everything is working fine. You may close the thread. 🙂

Glad to hear that you got this fixed.
Have a great weekend.
Closing thread as requested.

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