When a ticket is created via email, is there a way to set the reply email address to the same email that received the support request instead of the email of the current agent / default osticket email?
Ex:
user send email to a@a.com when the ticket is created the email used by default to reply is b@b.com (agent/default email)
I solved this by to creating a new team and set the default email to the desired one.
How did you set a default email for a team?
You set the Outgoing Email by Department. So you would go to that Ticket's Department, set the Outgoing Email to the desired email, and from then on the default Reply Email for Ticket's in that Department will be the email you configured.
Cheers.
