Hi Support, I would like to know when we will have OAuth available in OSTicket? We need this feature badly as we have been using MS Shared mailboxes for emails fetching purpose in OSTicket and MFA needs to be enabled with our shared mailboxes.

The devs haven't said when they wil lahve it done.
You can use an App password instead however, others have posted about it here on the forums.

11 days later

@abeermuh

I've mentioned this in other related threads but I'll mention it here too. We are in the final stages of this feature. It's a pretty big feature as it required changes to how plugins work in general. So this isn't a simple little feature it's a major feature that requires a ton of work and testing. We still don't have an ETA but as I mentioned we are in the final stages.

Cheers.

Thanks a lot Kevin for working on it. It would be great help for us. Please keep me posted.

9 months later

abeermuh

We have v1.17-rc2 available as well as the required OAuth2 plugin. This is an RC (Release Candidate) that SHOULD NOT be used in production. This is only for testing purposes at this time.

We should have RC3 and a new build of the plugin coming today. Once we get this stable then v1.17 will be released and ready for production.

Cheers.

      rc3 is available for download on the osticket.com/download page

        5 days later

        ntozier
        Perfect! Thanks.

        My current version of osticket is 1.15.4 , can I upgrade it to v1.17-rc3 directly? If yes, can you share the link for upgrading guide? Also can it be done on production/live environment ?

            alright - thank you once again.
            Please let me know once v1.17 is released and that also can be upgraded directly from 1.15.4.

              any instructions how to configure Outh2 - Microsoft ? (via O365 environment).

              • have already installed plugin etc.

                rob999

                It's pretty trivial, but no we do not have instructions at this time. We will have videos, guides, etc. post stable release. In the meantime you just need to follow your mail provider's documentation on Modern Authentication setup.

                Cheers.

                  a month later

                  Hi Kevin,

                  Is there any update on v.17 for production ? Microsoft is going to disable legacy auth by 30th September, 2022. We are really in need to enable Auth for email boxes associated with our osticket helpdesk.

                    abeermuh

                    The cutoff is actually October 1, 2022. Anyways, we are still on track to have v1.17 stable released before the cutoff.

                    Cheers.

                      16 days later

                      Hi Kevin,

                      I still do not see the production version of 1.17, we have only 1 day left - is there any further update?