Kindly Assist.
We are constantly getting error "DB Error #3024"
Always seem to be originating form the same Agent User User.

osTicket Version v1.15.2 (cb6766e) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 8.0.21
PHP Version 7.4.9

Running on Server 2016 IIS.

[(SELECT B5.address AS user__default_email__address, B6.subject AS cdata__subject, B4.name AS user__name, A1.ticket_id AS ticket_id, A3.id AS thread__id, A1.flags AS flags, A1.number AS number, 1 AS tickets, COUNT(DISTINCT B7.id) AS tasks, COUNT(DISTINCT B8.id) AS collaborators, COUNT(DISTINCT C0.id) AS entries FROM ost_ticket A1 JOIN ost_ticket_status A2 ON (A1.status_id = A2.id) LEFT JOIN ost_thread A3 ON (A3.object_type = 'T' AND A1.ticket_id = A3.object_id) LEFT JOIN ost_thread_referral A4 ON (A3.id = A4.thread_id) LEFT JOIN ost_staff A5 ON (A4.object_type = 'S' AND A4.object_id = A5.staff_id) LEFT JOIN ost_thread A6 ON (A1.ticket_id = A6.object_id AND A6.object_type = 'C') LEFT JOIN ost_thread_referral A7 ON (A6.id = A7.thread_id) LEFT JOIN ost_staff A8 ON (A7.object_type = 'S' AND A7.object_id = A8.staff_id) LEFT JOIN ost_team B0 ON (A4.object_type = 'E' AND A4.object_id = B0.team_id) LEFT JOIN ost_team B1 ON (A7.object_type = 'E' AND A7.object_id = B1.team_id) LEFT JOIN ost_department B2 ON (A4.object_type = 'D' AND A4.object_id = B2.id) LEFT JOIN ost_department B3 ON (A7.object_type = 'D' AND A7.object_id = B3.id) LEFT JOIN ost_user B4 ON (A1.user_id = B4.id) LEFT JOIN ost_user_email B5 ON (B4.default_email_id = B5.id) LEFT JOIN ost_ticket__cdata B6 ON (A1.ticket_id = B6.ticket_id) LEFT JOIN ost_task B7 ON (A1.ticket_id = B7.object_id) LEFT JOIN ost_thread_collaborator B8 ON (A3.id = B8.thread_id) LEFT JOIN ost_thread_entry C0 ON (A3.id = C0.thread_id) WHERE ((A2.state = 'open' AND (A1.staff_id = 27 OR A5.staff_id = 27 OR A6.object_type = 'C' AND A8.staff_id = 27 OR A1.team_id IN (6) OR B0.team_id IN (6) OR A6.object_type = 'C' AND B1.team_id IN (6))) OR A1.dept_id IN (10, 19) OR B2.id IN (10, 19) OR A6.object_type = 'C' AND B3.id IN (10, 19)) AND A1.number LIKE '40@studio-88.co.za%' GROUP BY A1.ticket_id ORDER BY A1.number ASC) UNION ALL (SELECT B5.address AS user__default_email__address, B6.subject AS cdata__subject, B4.name AS user__name, A1.ticket_id AS ticket_id, A3.id AS thread__id, A1.flags AS flags, null AS number, COUNT(DISTINCT A1.ticket_id) AS tickets, COUNT(DISTINCT B7.id) AS tasks, COUNT(DISTINCT B8.id) AS collaborators, COUNT(DISTINCT C0.id) AS entries FROM ost_ticket A1 JOIN ost_ticket_status A2 ON (A1.status_id = A2.id) LEFT JOIN ost_thread A3 ON (A3.object_type = 'T' AND A1.ticket_id = A3.object_id) LEFT JOIN ost_thread_referral A4 ON (A3.id = A4.thread_id) LEFT JOIN ost_staff A5 ON (A4.object_type = 'S' AND A4.object_id = A5.staff_id) LEFT JOIN ost_thread A6 ON (A1.ticket_id = A6.object_id AND A6.object_type = 'C') LEFT JOIN ost_thread_referral A7 ON (A6.id = A7.thread_id) LEFT JOIN ost_staff A8 ON (A7.object_type = 'S' AND A7.object_id = A8.staff_id) LEFT JOIN ost_team B0 ON (A4.object_type = 'E' AND A4.object_id = B0.team_id) LEFT JOIN ost_team B1 ON (A7.object_type = 'E' AND A7.object_id = B1.team_id) LEFT JOIN ost_department B2 ON (A4.object_type = 'D' AND A4.object_id = B2.id) LEFT JOIN ost_department B3 ON (A7.object_type = 'D' AND A7.object_id = B3.id) LEFT JOIN ost_user B4 ON (A1.user_id = B4.id) LEFT JOIN ost_user_email B5 ON (B4.default_email_id = B5.id) LEFT JOIN ost_ticket__cdata B6 ON (A1.ticket_id = B6.ticket_id) LEFT JOIN ost_task B7 ON (A1.ticket_id = B7.object_id) LEFT JOIN ost_thread_collaborator B8 ON (A3.id = B8.thread_id) LEFT JOIN ost_thread_entry C0 ON (A3.id = C0.thread_id) JOIN (SELECT COALESCE(Z3.object_id, Z5.ticket_id, Z8.ticket_id) as ticket_id, Z1.relevance FROM (SELECT Z1.object_id, Z1.object_type, MATCH (Z1.title, Z1.content) AGAINST ('40@studio-88.co.za' IN NATURAL LANGUAGE MODE) AS relevance FROM ost__search Z1 WHERE MATCH (Z1.title, Z1.content) AGAINST ('40@studio-88.co.za' IN NATURAL LANGUAGE MODE) ORDER BY relevance DESC) Z1 LEFT JOIN ost_thread_entry Z2 ON (Z1.object_type = 'H' AND Z1.object_id = Z2.id) LEFT JOIN ost_thread Z3 ON (Z2.thread_id = Z3.id AND (Z3.object_type = 'T' OR Z3.object_type = 'C')) LEFT JOIN ost_ticket Z5 ON (Z1.object_type = 'T' AND Z1.object_id = Z5.ticket_id) LEFT JOIN ost_user Z6 ON (Z6.id = Z1.object_id and Z1.object_type = 'U') LEFT JOIN ost_organization Z7 ON (Z7.id = Z1.object_id AND Z7.id = Z6.org_id AND Z1.object_type = 'O') LEFT JOIN ost_ticket Z8 ON (Z8.user_id = Z6.id)) Z1 WHERE ((A2.state = 'open' AND (A1.staff_id = 27 OR A5.staff_id = 27 OR A6.object_type = 'C' AND A8.staff_id = 27 OR A1.team_id IN (6) OR B0.team_id IN (6) OR A6.object_type = 'C' AND B1.team_id IN (6))) OR A1.dept_id IN (10, 19) OR B2.id IN (10, 19) OR A6.object_type = 'C' AND B3.id IN (10, 19)) AND A1.ticket_id = Z1.ticket_id GROUP BY B5.address ORDER BY Z1.relevance LIMIT 25) LIMIT 25]

Query execution was interrupted, maximum statement execution time exceeded 
---- Backtrace ---- 
#0 D:\wwwroot\support\include\mysqli.php(201): osTicket->logDBError() 
#1 D:\wwwroot\support\include\class.orm.php(3466): db_query() 
#2 D:\wwwroot\support\include\class.orm.php(3513): MySqlExecutor->execute() 
#3 D:\wwwroot\support\include\class.orm.php(2093): MySqlExecutor->getArray() 
#4 D:\wwwroot\support\include\class.orm.php(2043): HashArrayIterator->{closure}() 
#5 D:\wwwroot\support\include\class.orm.php(2022): CallbackSimpleIterator->next() 
#6 D:\wwwroot\support\include\class.orm.php(2031): CallbackSimpleIterator->rewind() 
#7 D:\wwwroot\support\include\class.orm.php(1703): CallbackSimpleIterator->valid() 
#8 D:\wwwroot\support\include\class.orm.php(1713): CachedResultSet->fillTo() 
#9 D:\wwwroot\support\include\class.orm.php(1729): CachedResultSet->asArray() 
#10 D:\wwwroot\support\include\ajax.tickets.php(68): CachedResultSet->getIterator() 
#11 D:\wwwroot\support\include\class.dispatcher.php(145): TicketsAjaxAPI->lookup() 
#12 D:\wwwroot\support\include\class.dispatcher.php(38): UrlMatcher->dispatch() 
#13 D:\wwwroot\support\include\class.dispatcher.php(120): Dispatcher->resolve() 
#14 D:\wwwroot\support\include\class.dispatcher.php(38): UrlMatcher->dispatch() 
#15 D:\wwwroot\support\scp\ajax.php(316): Dispatcher->resolve() 
#16 {main}