Hello,

I have a custom "Help Topic" with form field for datetime.
When I fill in the forms helptopic and create th ticket.
I choose "now" for the current date/time in the form which displays correctly.
The ticket is submitted and the field shows the correct time post submission.
An alert email gets sent that references this same datetime field in the template and shows the incorrect time as if the timezone is +0000 rather than the timezone reflected in the actual ticket.
The imap and smtp works fine and times/dates are correct on email headers.

Here's some other relevant information. I'm fairly certain that I'm looking at a bug in the email alert templates for new ticket.

So date/time is correct everywhere except when the alert email is generated using this datetime form field.

timedatectl

Local time: Mon 2023-03-06 13:22:23 EST
Universal time: Mon 2023-03-06 18:22:23 UTC
RTC time: n/a
Time zone: America/Toronto (EST, -0500)
System clock synchronized: yes
NTP service: inactive
RTC in local TZ: no

lsb_release -a

Description: Debian GNU/Linux 11 (bullseye)
Release: 11
Codename: bullseye

php -v

PHP 8.0.28 (cli) (built: Feb 14 2023 18:26:48) ( NTS )
Copyright (c) The PHP Group
Zend Engine v4.0.28, Copyright (c) Zend Technologies
with Zend OPcache v8.0.28, Copyright (c), by Zend Technologies

/etc/php/8.0/cli/php.ini
/etc/php/8.0/apache2/php.ini

[Date]
; Defines the default timezone used by the date functions
; http://php.net/date.timezone
date.timezone = America/Toronto

mysql -v

Welcome to the MariaDB monitor. Commands end with ; or \g.
Your MariaDB connection id is 10723
Server version: 10.5.18-MariaDB-0+deb11u1 Debian 11

MariaDB [(none)]> SHOW GLOBAL VARIABLES LIKE 'time_zone';

+---------------+--------+
| Variable_name | Value  |
+---------------+--------+
| time_zone     | SYSTEM |
+---------------+--------+
1 row in set (0.097 sec)

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