Empty lists after the update to osTicket v.1.18.3

lugibellotoni

Over the past few days, we have upgraded our osTicket to version v1.18.3.
There are two main roles: Senior Operator and Junior Operator.
Since the update, the Senior Operator role has been unable to see any lists at all, as can be seen in the attached screenshot.
All the other roles (Junior Operator and Admin) work with no issue.
The only difference we have noticed between the senior and junior roles is the default department (senior has a root department, while junior has a child department).
Can't click neither on the agent panel.

has somebody the same issue?

KevinTheJedi

lugibellotoni

Looks like a fatal error is occurring. Check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for related errors.

Cheers.

cmgibbs

We are experiencing a similar issue since recent upgrade and can't figure it out either. In our case, we find that the problem can most reliably caused when an agent has extended access to at least one additional department, and we allow auto-refresh to occur. To be certain, that's not the only time it happens, but it definitely can occur then. When we take the extended access away from the affected agent, it appears that the problem is completely fixed.

cmgibbs

Here's my thread on the issue.
https://forum.osticket.com/d/107888-open-ticket-list-not-displaying-sometimes-after-upgrade-to-1183/8