Hey all!

I seem to be having an issue when trying to enable the POP3 fetch settings on my email in OSTicket.

I am in the admin panel, I go to the Email tab, and click on the email address listed there to edit the settings.

In this area, I select the "enable pop3" and then proceed to fill out the host, user, password, fetch frequency and so on. I then click submit. Immediately I get an error stating the following:

Invalid login

However, I know it's the correct host(server) and user and password - as I am using it in Webmail and it works fine, and I have it setup in Thunderbird and it works fine there as well.

Any idea why this is happening and what to do to fix it? Thank you!

EDIT: would there be any reason a shared server would not allow this to work?

here are my server specs:

Apache (web server) Apache/1.3.37 (Unix)

mod_access mod_actions mod_alias mod_asis mod_auth mod_auth_mysql mod_autoindex mod_cgi mod_dir mod_env mod_frontpage mod_headers mod_imap mod_include mod_log_config mod_mime mod_negotiation mod_rewrite mod_setenvif

FreeBSD (operating system) 4.11-RELEASE-p26

GCC (compiler) 2.95.4 20020320

Miva Empresa Engine (non-compiled) 3.9700

MySQL (database) 4.1.19-log

Perl 5.008006

PHP3 3.0.18

PHP4 4.4.7

ZendOptimizer calendar ctype curl dbase domxml ftp gd gettext iconv imap ionCubeLoader mbstring mcrypt mhash ming mysql openssl overload pcre posix pspell session standard tokenizer xml xslt zip zlib

PHP5 5.2.4

PDO Reflection SPL SQLite SimpleXML bcmath bz2 calendar cgi ctype curl date dbase dom exif filter ftp gd gettext hash iconv imap json libxml mbstring mcrypt mhash mysql openssl pcre pdo_sqlite posix pspell session soap standard tokenizer xml xmlreader xmlwriter xsl zip zlib

Sendmail 8.13.1