what is a ticket lock? please explain briefly !

Don't use the 1.5 versions of osTicket. Do a fresh install of RC4.

Tickets can be locked by editing the preference in the admin cp under 'Auto-Lock Time'.

What are emailed tickets how to do ??

What are emailed tickets how to do ??:

What is lock on a ticket

what is a lock on ticket when a ticket would be locked?:

Can you be a bit more specific? It's not really clear what you mean.

But Corey is right, if you are still using a version prior to 1.6 you should install (not update) the newest version.

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