after browsing the forums for a while, I found a answer I thought would enable me to send autoresponses to users who submitted a ticket. My question is, why does the code inside the class.misc.php look a bit cryptic (like characters other than standard PHP code ?). Am I missing something here or what.....is see '0s' within the code as I read it in notepad.....I have never seen this in other php programs... I may ju8st be acting a complete noob - but why does this look different (with the '0's randomly found throughout the page ? Thanks,

J.P

<?php

/*********************************************************************

class.misc.php

Misc collection of useful generic helper functions.

Peter Rotich

http://www.osticket.com(http://www.osticket.com)

Released under the GNU General Public License WITHOUT ANY WARRANTY.

See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

$Id: $

**********************************************************************/

class Misc {

function randCode($len=8) {

return substr(strtoupper(base_convert(microtime(),10,16)),0,$len);

}

/* Helper used to generate ticket IDs */

function randNumber($len=6,$start=false,$end=false) {

mt_srand ((double) microtime() * 1000000);

$start=(!$len && $start)?$start(1,$len,"0",STR_PAD_RIGHT);

$end=(!$len && $end)?$end(9,$len,"9",STR_PAD_RIGHT);

return mt_rand($start,$end);

}

/* misc date helpers...this will go away once we move to php 5 */

function db2gmtime($var){

global $cfg;

if(!$var) return;

$dbtime=is_int($var)?$var($var);

return $dbtime-($cfg->getMysqlTZoffset()*3600);

}

/*Helper get GM time based on timezone offset*/

function gmtime() {

return time()-date('Z');

}

/* Helper to send an alert to admin EMAIL */

function alertAdmin($subj,$msg) {

global $cfg;

$to=$cfg?$cfg->getAdminEmail();

$from=$cfg?$cfg->getAlertEmail();

//Send alert to admin.

Misc:($to,$subj,$msg,$from);

}

/* Send email out after minor cleanups..*/

function sendmail($to, $subject, $message, $fromaddress,$fromname='', $xheaders = '') {

//TODO: provide an option to use SMTP server. Log all outgoing emails??

$eol="\n";

$fromname=$fromname?$fromname:$fromaddress;

//do some cleanup...avoid stupid errors.

$to=preg_replace("/(\r\n|\r|\n)/s",'', trim($to));

$subject=preg_replace("/(\r\n|\r|\n)/s",'', trim($subject));

$message = preg_replace("/(\r\n|\r)/s", "\n", trim($message));

#Headers

$headers .= "From: ".$fromname."".$eol;

$headers .= "Reply-To: ".$fromname."".$eol;

$headers .= "Return-Path: ".$fromname."".$eol;

$headers .= "Message-ID: ".$eol;

$headers .= "X-Mailer: osTicket v 1.6".$eol;

if($xheaders) { //possibly attachments...does mess with content type

$headers .= $xheaders;

}else{

$headers .= "Content-Type: text/plain; charset=utf-8".$eol;

$headers .= "Content-Transfer-Encoding: 8bit".$eol;

}

//echo "';

mail($to,$subject,$message,trim($headers));

}