This mod - which adds a button next to "Refresh" above the "Tickets" list to negate customised sorting and return to the default ticket order (status, then priority, then last response date/time...) - has been tested and works with v1.7.0. Note that the following patches should be applied at the TLD of your osTicket installation (using patch -p0 < ). Several files are affected:

include/staff/tickets.inc.php

scp/css/scp.css

Note that my line numbers might differ from yours, and the order in which I apply this mod with others will most likely differ form the order in which you do.

The patch, containing all changes:

--- include/staff/tickets.inc.php 2013-05-03 09.000000000 -0600

+++ include/staff/tickets.inc.php 2013-05-29 13.000000000 -0600

@@ -210,6 +210,8 @@

//Sorting options...

$queue = isset($_REQUEST)?strtolower($_REQUEST):$status;

$order_by=$order=null;

+if($_REQUEST == 'default') // Default sort - no action required SG20130529

+ $_SESSION = $_SESSION = $_REQUEST = null;

if($_REQUEST && $sortOptions[$_REQUEST)

$order_by =$sortOptions[$_REQUEST;

elseif($sortOptions[$_SESSION) {

@@ -337,6 +339,7 @@

<form action="tickets.php" method="POST" name='tickets'>

<?php csrf_token(); ?>

<a class="refresh" href="<?php echo $_SERVER; ?>">Refresh</a>

+ <a class="sort" href="<?php $baseURL = preg_replace(array('/(sort|order)=\w+&/', '/&(sort|order)=\w+/', '/(sort|order)=\w+/', '/\?$/'), '', $_SERVER); echo $baseURL.(strpos($baseURL, '=')?'&':'?').'sort=default'; ?>">Default Sort</a>

<input type="hidden" name="a" value="mass_process" >

<input type="hidden" name="do" id="action" value="" >

<input type="hidden" name="status" value="<?php echo Format:($_REQUEST); ?>" >

--- scp/css/scp.css 2013-04-01 23.000000000 -0600

+++ scp/css/scp.css 2013-05-29 13.000000000 -0600

@@ -332,6 +332,7 @@

  .Icon.file { background-image: url(../images/icons/file.gif); }
 .Icon.refresh { background-image: url(../images/icons/refresh.gif); }
+.Icon.sort{ background-image: url(../images/asc_desc.gif); }
 .Icon.note {
     font-weight: bold;
     font-size: 1em;
@@ -465,6 +466,23 @@
     background-image(../images/icons/refresh.gif);
 }
 +a.sort {
+    display;
+    float;
+    width;
+    height;
+    line-height;
+    padding 5px 2px 2px;
+    background-position 50%;
+    background-repeat-repeat;
+    padding-left;
+    margin-left;
+    margin-bottom: 2px;
+    border solid #aaa;
+    background-image(../images/asc_desc.gif);
+    background-position:-3px;
+}
+ a.edit, a.print {
     display;

float;