First of all, thanks for the great software!

We are in the process of moving osTicket from it's current location on a shared web host, to a dedicated server in co-location.

Our e-mail however, is handled by a third party and we need to setup osTicket to fetch mail; previously, on our shared host we were using piping.

Unfortunately, osTicket constantly returns: <EM><s>_</s>Can not authenticate to IMAP server: Authentication failed.<e>_</e></EM>

We have used known good servers (like Gmail) as well as our own third party provider; we've double and triple-checked the username and passwords and are always receiving this error.

The apache error log shows this:

PHP Warning: imap_open(): Couldn't open stream {imap.emailarray.com/imap/ssl/novalidate-cert}INBOX in /var/www/support.lceeq.ca/include/class.mailfetch.php on line 130, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP Stack trace:, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP 1. {main}() /var/www/support.lceeq.ca/scp/emails.php, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP 2. Email->update() /var/www/support.lceeq.ca/scp/emails.php, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP 3. Email->save() /var/www/support.lceeq.ca/include/class.email.php, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP 4. MailFetcher->connect() /var/www/support.lceeq.ca/include/class.email.php, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP 5. MailFetcher->open() /var/www/support.lceeq.ca/include/class.mailfetch.php, referer: http://support.lceeq.ca/scp/emails.php?&id=1

PHP 6. imap_open() /var/www/support.lceeq.ca/include/class.mailfetch.php, referer: http://support.lceeq.ca/scp/emails.php?&id=1

But we're not sure what's misconfigured (we imagine a PHP or related issue).

Many thanks!