When I edit a ticket the current Due Date that was saved for the ticket is not being pulled in.  The field is showing up blank.Anyone have a fix for this problem?

Can someone please help me diagnose why I'm getting this error in my system logs?Thank you in advance. DB Error #1062 Duplicate entry '13-0' for key 'PRIMARY'---- Backtrace ----#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1062', '[INSERT INTO `5...')#1 (root)/include/class.orm.php(3133): db_query('INSERT INTO `55...', true, true)#2 (root)/include/class.orm.php(597): MySqlExecutor->execute()#3 (root)/include/class.staff.php(711): VerySimpleModel->save()#4 (root)/include/class.staff.php(1041): Staff->updateTeams(Array, Array)#5 (root)/scp/staff.php(47): Staff->update(Array, Array)#6 {main}

In my Ticket Details Form I have added a field called "Base" which uses a custom list.  I would LOVE to be able to display the value of this field on the Open Tickets list.Can someone help with this, PLEASE!!!!!

Anyone no how to configure these items on GoDaddy server?mbstring Highly recommended for non western european language contentintl Highly recommended for non western european language contentfileinfo Used to detect file types for uploadsAPCu Improves overall performanceZend Opcache Improves overall performance

Can someone please give me a complete list of the database tables v1.10 uses?

Thank you

I have a custom list called "Base" and I would like to add a column to my Staff ticket list screen to view the value of the Base field for each ticket.  I would also like to be able to sort the list on this column.Can someone please help?????

It would be wonderful if a tab was added at the bottom of the ticket view screen that listed all of the attachments for that ticket.  I would not have to scroll through the ticket thread to locate them.

It would be nice if on the main ticket page the age of the ticket was displayed in # of days and could be color coded based on different # of days.

I added a Date field to the ticket information form and it is not working.  The field shows up when editing the ticket but the information is not being saved or displayed on the ticket screen.

Would be a nice feature to have when you open a ticket there is a list of all the attachments associated with that ticket, instead of having to hunt through the ticket thread.Thanks

Here is link to the mod for 1.6 for the Attachments Tabhttp://www.openscriptsolution.com/ticket-system/osticket/how-to-list-all-attachment-files-in-the-view-ticket-page-of-osticket-1-6-st/

I was running 1.6 and found a mod that created a new Tab that listed all of the attachments on a ticket.  Does anyone have something like this for 1.8.1.2?  Would save time not having to scroll through looking for attachments in the thread.Thanks 

Can someone please help me with code to display the Help Topic in the Staff View Ticket List screen?Thank you

Where is the above code being added?

I would like to have the Subject field equal the Help Topic. Can someone help and tell me what I need to change to make this happen?

Thank you

I just upgraded from 1.6.5 to 1.7.2 and when going through my tickets I've noticed a lot of my attachments did not get moved over. This there a reason for this? Does the upgrade only move over certain file types?

Thanks for your help

Has anyone been able to get the Attachments tab working in v1.7.2? I had it working in v1.6 where it would list all of the attachments associated with the ticket but its not working in v1.7.2

Thanks

Anyone know where I can still download version 1.6rc English ?

Thanks

When a client submits a new ticket the Due Date for the ticket is being set for the date the ticket is submitted.

Where is this being set? I can not find it. I want the due date to be set to null.

Thank you,

Todd St. Pierre

problem has been fixed