SeuzRoman I modified that but still not working for me. Have you created some instances in the plugin configuration page under admin?

Is this plugin working for anyone in the latest version?

SeuzRoman I installed the mentioner plugin to the latest version of osticket but it is not working.
Can you confirm where should I add the above code? It would really helpful.

Hi @pcjkollmorgen
I was looking for exactly the same solution, is our plugin live? I would really appreciate it if you can send it to me.