@[deleted] don't worry, you aren't missing out on anything. The numbers it shows on my Dashboard are always wrong.

I'm using this mod, it's close to what you are describing: http://forum.osticket.com/d/discussion//help-topics-in-multiple-combos/p3

Excellent, thank you for the responses. 

You said 'don't grant them access to the Dashboard'... was this a setting I missed somewhere? I don't remember granting them access to that in the first place.I searched for it and could only find this reply you made earlier in the year:http://forum.osticket.com/d/discussion//resolved-remove-or-disable-dashboard-tab-in-staff-control-panelI could do that just fine, but if I could avoid modifying source files that would be preferred.

That's a good point. If I can't fix it, I'll hide it. Thanks. I hope I didn't come across as rude, I was just surprised to find that it's been broken for so long.

That's very disappointing. I couldn't imagine trying to get my team to use this software with such a huge glaring bug, front and center. There has got to be some way to correct this.

Hello,I am in the process of configuring osTicket for our environment here. I've got all my departments listed, and things are generally working well. I did a lot of testing with tickets, so I went to delete tickets and noticed the Statistics on the Dashboard had not been cleared. I searched for this, and found a help topic that told me I could delete all the rows in my ost_ticket_event table in the database and it will clear this information.It appears to have worked, but all my departments are showing 1 ticket in every single category (opened, closed, overdue, etc).Here's a screen shot. I removed the department names so it might look a little funny.

I am very interested in testing this plugin if you are at that phase, yet.