N
naustad

  • May 31, 2016
  • Joined Nov 7, 2015
  • 0 best answers
  • @[deleted] don't worry, you aren't missing out on anything. The numbers it shows on my Dashboard are always wrong.

  • I'm using this mod, it's close to what you are describing: http://forum.osticket.com/d/discussion//help-topics-in-multiple-combos/p3

  • Excellent, thank you for the responses. 

  • You said 'don't grant them access to the Dashboard'... was this a setting I missed somewhere? I don't remember granting them access to that in the first place.I searched for it and could only find this reply you made earlier in the year:http://forum.osticket.com/d/discussion//resolved-remove-or-disable-dashboard-tab-in-staff-control-panelI could do that just fine, but if I could avoid modifying source files that would be preferred.

  • That's a good point. If I can't fix it, I'll hide it. Thanks. I hope I didn't come across as rude, I was just surprised to find that it's been broken for so long.

  • That's very disappointing. I couldn't imagine trying to get my team to use this software with such a huge glaring bug, front and center. There has got to be some way to correct this.

  • Hello,I am in the process of configuring osTicket for our environment here. I've got all my departments listed, and things are generally working well. I did a lot of testing with tickets, so I went to delete tickets and noticed the Statistics on the Dashboard had not been cleared. I searched for this, and found a help topic that told me I could delete all the rows in my ost_ticket_event table in the database and it will clear this information.It appears to have worked, but all my departments are showing 1 ticket in every single category (opened, closed, overdue, etc).Here's a screen shot. I removed the department names so it might look a little funny.blank

    department_tickets.png

  • I am very interested in testing this plugin if you are at that phase, yet.