It doesnt work :(

first, in my ./view.php i have only this:

<?php

//We are now using tickets.php but we need to keep view.php for backward compatibility

require('tickets.php');

?>

I can find your second code at the ./tickets.php but not at the ./view.php

It doesn't matter with this code or without, your first code looks very beautiful ( you have it from ./include/staff/viewticket.inc.php

<div style="margin-top: 3px;">

<label for="ticket_status"><b>Ticket Status:</b></label>

<?

$checked=isset($info)?'checked':''; //Staff must explicitly check the box to change status..

if($ticket->isOpen()){?>

<input type="checkbox" name="ticket_status" value="Close" <?=$checked?> > Close on Reply

<?}else{ ?>

<input type="checkbox" name="ticket_status" value="Reopen" <?=$checked?> > Reopen on Reply

<?}?>

</div>but it can not close the ticket, sorry