KevinTheJedi please help me share is change and what changes is do on both side i.t osticket ans asterisk side

KevinTheJedi Hi there! We want to create ticket via API. We have asterisk PBX and group Technical Support.
We want a logic:
1) If incoming call answered by subnumber 201 - this ticket autoassigned to Manager X
2) If incoming call answered by subnumber 202 - this ticket autoassigned to Manager Y
3) If incoming call not answered by any managers - this ticket autoassigned to group Techincal Support

manojpatil23 I have voip SIP trunk system (asterisk) and i want to open new ticket when a call comes in how can i do that, is it possible? how can i utilize the api to generate a ticket ? sorry iam new on osticket but i find it very flexible

KevinTheJedi Does osTicket support opening a new ticket when the call comes in. how can i integrate osticket with sip phone please if any one have any idea

Does osTicket support opening a new ticket when the call comes in. how can i integrate osticket with sip phone please if any one have any idea

How to connect asterisk SIP server to osticket for inbound and outbound calls