@[deleted]: I would like to be able to archive tickets every year. That would be the perfect solution for our school system. 

@[deleted]: what is the archived status in the ticket status list? Why can't I enable it? That seems like it would be perfect for what I need. 

Thanks @[deleted], I think I will just leave everything in place and keep on going.

We are currently using osticket to do work orders for a small school district. I would like to somehow archive all the closed tickets for this year and "start over" next year without loosing all the data. What would be the best way to do that? I am guessing I just do a backup of the database and then delete all the closed tickets. If I ever need to recover any data I can just pull it from the backup.But I am looking for alternative methods. Thanks for any advice you can provide.Shaun

 You can see a preview here. 

As promised the link to github: https://github.com/xtheosx/OSTpublicDashRemoved some unnecessary css and added simple read me.

Sent you an email. Anyone else interested it will be on github soon. 

@[deleted]:I worked on this for several hours last night and I find the php you showed me confusing seeing how I am not a php guy. I found a simpler way to query and display the results but I just get the values like user_id=9 instead of Joe Smith. Any idea on how I can fix that?

Thanks, and yes exactly like that but in a different place in osticket. I could use help with the php part because I am very green in that area. I have figured out how to query the DB and get the results I want, however I have no idea how to populate the list. If anyone is interested in helping me figure it out send me a DM with your email and I will add you to my personal slack account. 

Please close wrong catagory..

osticket 1.9.12apache2 on ubuntu 14.04 serverYou can see the page here I am working on a public page for our techs to look at glance to see how many tickets are open and how many are closed. I would like to use a bootstrap panel  to show the 10 latest open tickets. I have the panel set up with dummy variables to show how I would like it to look. Any help would be awesome. I can connect to the database and query the database to get the info I wan,t but I just don't know how to get it to the panel. Please help.Thanks, Shaun

osticket 1.9.12apache2 on ubuntu serverYou can see the page here I am working on a public page for our techs to look at glance to see how many tickets are open and how many are closed. I would like to use a bootstrap panel  to show the 10 latest open tickets. I have the panel set up with dummy variables to show how I would like it to look. Any help would be awesome. I can connect to the database and query the database to get the info I want but I just don't know how to get it to the panel. Please help.Thanks, Shaun

Thanks for the info! I will try to figure out how to use it. 

osTicket 1.9.12Ubuntu 14.04 LTSApache I am working with someone who is creating a slack integration plugin. I am not a coder, I have very little experience with php. Would someone be willing to help me with finding the signals that are called when a ticket is updated, or closed? Also I have a list that I have created and added as a drop down menu for the user to select from when submitting a ticket. I would love to figure out how to have that selection used as a variable to be displayed in a notification. Just not sure how to figure it out. Any help would be greatly appreciated

@[deleted]: thanks for the help

@[deleted]: @[deleted] does a great job of answering this question here.Hope it helps.

@[deleted]: Could you be a little more specific? I have been to the Admin panel -> Settings -> Access. I don't  want to guess on selection with the "require registration" and the drop down for "Registration method". I was wondering if anyone had experience doing what I am asking and give more guidance than what is obvious in the admin panel. Thanks. 

osticket 1.9.12I currently have the ldap plugin installed and that is how my users authenticate. Is there a way to disable public registration without major changes to the core files of osticket?thanks for any help. 

any update on this?