ntozier thankyou for info.

i was trying to setup wordpress OSticket connector
https://wordpress.org/plugins/scand-osticket-connector/

did set evrything i think good and okay but no form displayed. any expericience ??

ntozier

after login at the hosting provider i updated settings in hosting provider ''cron job'' with the correct path to cron.php

now is working

tip for other users: cron job setting you have to do that in the hosting (or ask hosting provider to activate cron job)and in osticket turn on fetching and auto cron

check your user permissions

admin panel - > departments - > select department - > select tap ;; acces'' you have to add user'

hello,

information:
i try to setup auto cron that fetching emails is working when i am logged out. (now its only fetching emails when admin login)

Server Information
osTicket Version v1.15.2 (cb6766e) — Up to date
Web Server Software Apache
MySQL Version 5.7.32
PHP Version 7.3.28

emails- > settings >
Email fetching : ON enable ON Fetch on auto cron

manage - > api
api is active and ip from server is ok

file on server:

api/cron.php (or see attached file).

`<?php
/*********************************************************************
cron.php

File to handle LOCAL cron job calls.

Peter Rotich <peter@osticket.com>
Copyright (c)  2006-2013 osTicket
http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

**********************************************************************/
@chdir(dirname(FILE).'/'); //Change dir.
require('api.inc.php');

if (!osTicket::is_cli())
die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));

require_once(INCLUDE_DIR.'api.cron.php');
LocalCronApiController::call();
?>
`

i found lot of forums but all give different ANSWER'S and not succesfully

i think i have to update the file cron.php with the api code ?

or what do i need to update in this file or where in this file ?

or what do i need to change ?

thankyou ivo
![
](https://)