okay You may indicate an example of how pooder must be configured to see if it fits our need. In the documentation we did not find the explanation of how it should be set osTicket Thank you

excuse me but I do not understand your question.

Can you explain me?

thanks

okay As the organization (client company) with the Department relates? I comment the specific need Administratively SLA agreement with the client company (organization) and your employees send mail with the issue that owns and these are automatically created in the system shuts down. So we must quickly identify the system if a customer with SLA and such. User usually not aware of this state and on the other hand you can not let the Agents determine which type of SLA corresponds to each organization (client). Some sugerecia how this situation can be resolved with osTicket? Thank you

In the company we need to implement a ticket system and we are evaluating osTicket. To end the evaluation we would need to assign an SLA to the organization so when a new ticket that already has by default the SLA that was assigned to the organization is created. We were seeing if they could make creating FORMS and then assigning it to the organization but did not know how. Maybe it can not be Agradesemos if they know how you can solve this functionality. Thank you Best regards

scottro hello, I was watching the mod I think, is very good congratulations.

would be interested to have it but we would need to know if you have any study reporting the time spent with each client from one period of time, for example you can have the following data

customer, date, ticket number, time spent, ticket status?

I agradeze your comments

In the company we were using a ticket application, but due to a limitation in the reports and in the management of ticket must seek a new application.

so I would appreciate if you can give me information if possible perform the following operations.

listings. there is a way to have a list where you can meet minimally between a date range customers, the ticket number, the date and the time spent altogether?

from and we appreciate your comments

best regards

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En la empresa estabamos utilizando una aplicacion de ticket, pero debido a una limitacion en los reportes y en la gestion de ticket debemos buscar una nueva aplicacion.

por lo que les agradeceria si pueden darme informacion si es posible realizar la siguiente operaciones.

listados. existe la forma de tener un listado en donde minimamente se pueda conocer entre un rango de fechas los clientes, el numero de ticket, la fecha y el tiempo insumido total?

desde ya les agradecemos sus comentarios

saludos cordiales