G
gargoylesoft

  • Aug 22, 2013
  • Joined Jul 23, 2011
  • 0 best answers
  • In Upgrade installer doesn't run

    I have a working "1.6 ST" version of OSTicket running. I just downloaded the 1.7.2 zip file and unzipped it so I now have an upload directory full of stuff at the root of the osticket tree. The README.txt says to open the "scp/" page and the upgrade will happen. Nothing happens when I do that other than just getting the normal osticket webpage there. Can somebody clarify how to get the upgrade to run for me please?

  • In New Ticket mails not being sent

    I actually found seven tickets from random users in the ticket queue, i wasn't trying to open them myself.

    I did read your web page, that's how I saw to run that cron.php script. All the page says is to put that into cron, and so I was testing it out before I did. Are you saying that if it's run via cron directly it'll work, whereas it won't from the command line?

    I'll go add it into cron now.

  • In New Ticket mails not being sent

    The alert is enabled, but I didn't setup the cron job, no. I logged into the system as root and manually ran it through php, just to validate, and I get this:

    # php cron.php

    Fatal Error: Contact system adminstrator.

  • In New Ticket mails not being sent

    I'm not getting any emails when a new ticket is created. If I got into the tickets tab and update tickets the updates seem to be going out just fine.

    Not knowing there is a new request is bad though. Where can I look to figure out what's going on?

    I notice if I go into the admin panel I get this warning at the very top of the page: Deprecated: Assigning the return value of new by reference is deprecated in /..../support/include/pear/Mail/mimeDecode.php on line 335

    main.inc.php has "1.6 ST" as THIS_VERSION.

  • In Won't connect to mysql

    On my old server I tar'd up the osticket directory on my web server and moved it to my new machine (Apple Lion Server). I manually installed mysql and did a database restore. If I run the following command from a terminal session, I immediately connect to the osticket database. However, any attempt to access this area from the web results in a message saying fatal error, contact system administrator.

    mysql -u localhost -u root -p osticket

    Those are the entries in ost-config.php for DBHOST, DBNAME, DBUSER. I made sure to type the exact DBPASS value for the password.