What should I be looking for in the LDAP logs? We are using windows active directory. 

My search base is pointed to the root of the directory. So in theory it should be able to see everyone. Where are the ldap logs stored. I have looked in /var/httpd/access_log. There are no entries in that file. 

@[deleted]I have done that. When I have asked users to authenticate they get an access denied message. 

Hello, I am attempting to set up osticket to authenticate clients and staff members. I have the LDAP plugin installed and working for staff members. I thought this would be just clicking another check box but apparently it's not.What we currently have done is allowed users to make their own accounts using their work email addresses and another password that they have to remember. What I am attempting to do is allow users to authenticate with their ad credentials. We would slowly phase out the accounts that the users made and move to the AD Accounts. What do I need to do to allow users to authenticate with their ad credentials?I have attached info from my os ticket info page. Also I am running this on Centos7. Thanks for the help.