KevinTheJedi show me the html in response template.
- Edited
Ok i hide ticket link for all responses editing reply template using ‌ in <a></a> tag
Example <em><a href="%%7Brecipient.ticket_link%7D">‌</a></em>
Still waiting help- Edited
LewisHackfath I dont know why but if i delete the tag <a href....> </a> in the Responte/Reply template, the premade reply dont show the link to the ticket added
Ill wait if a developer can shed some light on because i dont know this happenLewisHackfath post edited, google translator is shit
- Edited
I identify why this happens
If the response template no contain
<a href="%%7Brecipient.ticket_link%7D" style="color:rgb(84, 141, 212)"> ANY TEXT </a>
The link of premade reply End User Ticket Link dont show correctly for the email destination
I have tested it in a clean installation and the same thing happens.
Is this an error? It is senseless that this happen
I dont what the link to the ticket in all answers
There is way to hide <a> tag link in the answers?LewisHackfath
ok I think I've detected part of the problem. When I use the original response template of the application the links are shown well so I rule out that it is a problem of the pre-defined answersLewisHackfath thanks
LewisHackfath
With support url changed
With support url Original since installation censored text is ComputerName no special characters or spaces etc. just a name with letters
In case it helps, I noticed that if I change the URL of the Support System, the links
Agent Ticket Link
Agent Login Page
End-User Login Page
They change the one that I have established
On the other hand End-User Ticket Link retains the previous one.Hello
I have been working with the tool for a while and today I wanted to implement the function of pre-made answers, it is necessary that in the response the link to the ticket is indicated, I would like to use the token that is the best adapted but when the recipient receives the mail the link does not appear, only the text appears, however for the other links such as:
Agent Ticket Link
Agent Login Page
End-User Login Page
The link shows me perfectly.
It's a bit weird, I've done a clean installation on another server to see if it also happened but not, it only happens in the main installation. . Anyone know what might be happening?
Attached screenshots
Reply form
Email view from GMAIL
Hello, we are implementing new help topics for our ticketing system, the problem that we find is that due to the numerous departments and help topics the selection list of help topics becomes very large and a staff member has to do Scroll a lot for the help topic you want to use.
My question is, today it is possible that it only shows the help topics of the department to which the user belongs?
I know that it is a subject that has been commented previously but in threads of more than 5 years ago.
My these are the characteristics of my installation
Version osTicket v1.11 (d4e240b)
Apache Web Software Server / 2.4.37 (Win32) OpenSSL / 1.0.2p PHP / 5.6.40
MySQL version 10.1.37
PHP version 5.6.40
Thanks- Edited
Hello nortelvoip nortelvoip were you able to do the forwarding function? If yes, can you indicate how you did it?