A
anaconda

  • Mar 1, 2019
  • Joined Jul 24, 2014
  • 0 best answers
  • In Only users of the department in the new ticket page

    Sorry for my english !!

    I mean when an agent creates a new ticket for a user.
    I want to limit the option in the drop down menu to just show only the options of any departments that the agent has access.
    Is it possible change the code ?

    thanks!

  • In Only users of the department in the new ticket page

    Hello!
    First of all I mention our Osticket and server information.

    Versión osTicket: v1.11 (d4e240b)
    Servidor del Software Web: Apache/2.4.6 (CentOS) PHP/5.6.40
    Versión MySQL: 10.2.21
    Versión PHP: 5.6.40

    I need the following, when the Staff or Agent opens a ticket, I can only see the departments to which it belongs Is this possible ?