Most login problem may be due to your internet connection

I am not very sure if that is true. However, yesterday, I was very comfortably logging on and off through my own osTicket system at my workplace.

However, when I come back home to try doing the same thing, I cannot do it. Very different to what I experience at home.

Corey mentioned about the browser cookie. That is what I suspect also. However, I have not the slightest idea on how to resolve that? Shouldn't the cookie be related to the specific browser I am using rather than which network I am connecting to?

I tried clearing my cookie before logging again, however, that does not help the situation at all.

I doubt it is my browser cookie giving me all the problem. After all, when I connect to a different network, things work out very smoothly. A different case when I am using my home internet connection.

Just wondering can that problem be due to one's connection to a specific network? :

It must be an issue with your browser cookies then. I've had no problems with the DEMO. The only people who seem to have session problems with the admin CP are users who install osTicket on a Windows server. The DEMO is hosted on a Linux server.

I do not know why. I had been meddling with the osTicket script for the whole night yesterday and I cannot log in. However, after I wake up and try logging in again, everything works smoothly now.

Corey, I am not sure if you are talking about my web host server. I am currently using HostGator and I believe they are using Linux servers to my understanding.

FIX: create an in-line modification of the php.ini to redirect the session to be stored in an external (to your web root) folder. You may need to create this, for IIS, i created a folder called "phpsessions" inside Inetpub and granted read/write to the appropriate user groups.

EDIT: \osticket\main.inc.php

Find the session_start(); function.

In the comment above it //Start the session

Append ini_set("session.save_path",your-filesystem-path);

wow... this is a bit technical here.

Can you please explain how you do the creation of the "in-line modification" thing? I believe many of us here are awaiting for a solution to this problem. Cuz, if this problem is not resolved, the script can be considered to be useless! :(

Login Problem

I think the script really has some problem with it.

The demo admin page is also having the same error as what most of us are experiencing here, can't logon to the admin interface.

If can, it will only be a while before we get log out again.

Just curious, is anyone currently working on this problem? :