Hello, I am also curious what the timeline is. We have begun using the webform over email to reduce the duplication of files in inbox, sent items, and OS Ticket. However, one area of push back from our departments is the lack of CC.

Our work around is: Open Ticket > New Ticket Email Sent > User replies to ticket CC in user and says "adding ___ to ticket."

Seems fine in practice but when it is over 300 users opening the tickets, there is some understandable frustration.

Understanding the scope of OSTicket and grateful for everyone's work on it! A timeline will just help use decide our path forward.