T
Tfrere

  • Oct 20, 2022
  • Joined Oct 16, 2022
  • 0 best answers
  • In Issues with OAuth2 Plugin

    ADRD I had the same issue with the pop up.
    I finally restore my database with a backup that I made before installing the plug-in.

    Br,

    Tfrere

    • ADRD replied to this.
      • In Issues with OAuth2 Plugin

        KevinTheJedi Dear Kevin,
        To resume:
        To upgrade to osticket 1.17:

        • download php 8
          -download osticket 1.16 with plug-ins that you are using.
          -copy osticket 1.16 "upload " folder(don t forget to copy also the recently downloaded phar files in include/plugins folder!!!! otherelse you will receive error 500)
        • go to iis php manager of the osticket site and register the new php folder (8 phpcgi.exe)
          -upgrade to 1.16 via the wizard on your osticket website.

        Do the same to upgrade to 1.17.
        Finally to configure Oauth2 please follow the documentation available on osticket site.

        My issue, was because in the beginning I didn't copy the phar files. So I got error 500. To avoid this error I have removed the web.config on the osticket folder then I went to php manager and it regenerate the web.config. so the url rewritting indicated in the initial web.config from upload folder wasn't present.

        To resume: copy the entire "upload" folder and the new phar files. Go to php manager to register the new php version and apply the upgrade. That s it.

        For the error 60, I have followed those instructions:

        https://medium.com/@narendravaghela/how-to-fix-curl-error-60-ssl-certificate-problem-80e7dafafa57

        Now all is working perfectly!

        Thanks a lot for your support.

        Cheers,

        Tfrere

        • In Issues with OAuth2 Plugin

          Tfrere Kevin, well done!
          I have restored the web.config and select the php version in php manager (iis).
          Now I have an another error (curl error 60: SSL certificate problem)

          But it s an another error, I will investigate before asking a lot of questions!

          Tks for your availability and your perfect advices!

          Cheers,

          Tfrere

            • In Issues with OAuth2 Plugin

              KevinTheJedi effectively, I have removed web.config and regenerate it automatically with iis otherelse the site doesn't works (ERROR 500). It is probably the cause.
              So I will try to use the web.config provided by default.

                • In Issues with OAuth2 Plugin

                  KevinTheJedi ok, I have added URL rewrite module in iis.
                  But now, which rules should I write?
                  Also, should I add an API (osticket manage api)?

                  Tks!

                    • In Issues with OAuth2 Plugin

                      KevinTheJedi Dear Kévin,
                      Thanks for your help.
                      I have the same issue (404 not found) but I m using php manager in iis.

                      How should I configure URL rewriting in this context?

                      Tks,

                      Br

                      Tfrere