If you do not see an entry called "Cron Job" with the content "Cron job executed [CLI]" then your cron job is not running/working or not configured correctly.
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If you do not see an entry called "Cron Job" with the content "Cron job executed [CLI]" then your cron job is not running/working or not configured correctly.
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Then you need to turn the system Online (Admin Panel > Settings > System > Helpdesk Status > Online > Save Changes).
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You need a cron job/scheduled task. Please refer to the documentation:
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