thank you David, we become 2 now :)Ntozier , i just change the layout form LTR to RTL, most of our user used Arabic.

thank you ntozier,i try to follow your instruction and its same result no information appear in email. i attached some screen to explain what we looking for.

Hi all,we have osTicket V. 1.8.0.1 we have new field on contact information named (mobile). we want to add this filed to Ticket Assignment Alert. what is the correct variable should be usedwe try %{ticket.mobile} but it doesn't workwhat is the correct objective ?any idea?