H
HollyTan

  • Aug 17, 2019
  • Joined Jul 18, 2019
  • 0 best answers
  • Being an "admin" in osTicket does not mean that you have unlimited unfettered access to tickets. It means that you have access to changing osTicket Settings. If you want to have access to tickets you will have to grant your account access to the Departments or Teams that the tickets are assigned to. You need to check this : https: SLASH SLASH docsbay DOT net SLASH ticket-filters

    Moderator's note: url to 3rd party site rendered human readable. Use this url at your own risk as "Ticket Filters" have nothing to do with the topic of this thread.

  • This is definitely a problem. Could you try this patch:

    diff --git a/include/class.orm.php b/include/class.orm.php
    index 3e5d666..814a7ee 100644
    --- a/include/class.orm.php
    +++ b/include/class.orm.php
    @@ -429,11 +429,7 @@ class VerySimpleModel {
    }
    // Capture the object under the object's field name
    $this->ht[$field] = $value;
    - if ($value->new)
    - // save() will be performed when saving this object
    - $value = null;
    - else
    - $value = $value->get($j['fkey'][1]);
    + $value = $value->get($j['fkey'][1]);
    // Fall through to the standard logic below
    }
    // Capture the foreign key id value
    If it still doesn't work,try this: (url made human readable: use at your own risk)

    https://docsbay.net/how-to-fix-error-1802

  • Thanks NIcoletta. I did it in the same way and everything worked perfect.