- Edited
Being an "admin" in osTicket does not mean that you have unlimited unfettered access to tickets. It means that you have access to changing osTicket Settings. If you want to have access to tickets you will have to grant your account access to the Departments or Teams that the tickets are assigned to. You need to check this : https: SLASH SLASH docsbay DOT net SLASH ticket-filters
Moderator's note: url to 3rd party site rendered human readable. Use this url at your own risk as "Ticket Filters" have nothing to do with the topic of this thread.