Today’s the day! We are excited to announce the official stable release of osTicket v1.14!

Release Highlights

The release fixes bugs and addresses several security vulnerabilities reported in prior versions, and also introduces a host of awesome enhancements and features.

For a complete list of improvements, fixes, and changes please check our release notes.

We also have a new plugin, Audit Log, that you can download here. This plugin keeps track of the activities Agents and Users are doing in your helpdesk and allows you to export them as a CSV.

Documentation

To learn everything you need to know about using our latest features, check out our YouTube channel for video tutorials. You can get additional help on our documentation site.

Upgrading Your Installation

If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version – please refer to the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download osTicket v1.14 and follow the installation guide.

Please be sure to upgrade your plugins as well as any language packs you have installed.

If maintaining your osTicket installation is becoming daunting, we would encourage you to consider osTicket as a hosted service – we’ll even import data from your current installation, free of charge. With SupportSystem’s turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.

Maintenance Releases for 1.12 Series

For osTicket users who are unable or unwilling to upgrade, we highly recommend upgrading to the 1.12.4 maintenance release, v1.12.4. These new maintenance releases address security vulnerabilities affecting prior releases. These fixes have also been integrated into v1.14.

Need help? – Contact us for professional support.

Cheers,

The osTicket Team.