Hello i am currently running osticket 1.10 and the lastest plugins ldap and HTTP access on wampp server php 5.6 windows 10

Everything works fine, the login with ldap works for some users and some cant login with the error "access denied ". Ldap and ad information is correct, as most of the users can login, but there are a few that just cant, ive checked and they enter user and password correctly just like people who can login, also the format is username@mail.xyz.mx, not numbers as ive seen in other threads. (Ldap auth is enabled for clients only as well as http access)

Any idea on what can i do to make the plugin work correctly?

Sorry for bad english, not my first language