Error: Settings -> Tickets -> Overviews

hume1991

Overviews cannot be edited, the error message appears: Forbidden
You do not have permission to access this document. Everything is correct under the overview information.
There are no error logs

ntozier

osTicket does not, and has never had a Settings -> Tickets -> Overviews.
So... no idea what you are talking about.

A forbidden means that there is a permission issue trying to access whatever it is that you are trying to access.

hume1991

This is what it looks like in the original state.

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

So you are talking about editing ticket Queues?

here:
Admin panel -> Settings -> Tickets
Click on the Queues tab.

And then what?

hume1991

Good day,

following informations:

Further information follows.

Best regards

hume1991

Has done itself - firewall.

ntozier

So you're all set?

hume1991

ntozier

That's right, the firewall triggered a 403. Checked the Apache log files.

Can be closed.

Best regards

hume1991