Cómo puedo hacer para que en una misma cola, pueda ver los tickets asignados a algún agente y los que aún no tienen asignación?

--- Google Translate ---
How can I do so that in the same queue, I can see the tickets assigned to an agent and those that have not yet been assigned?
--- End Google Translate ---

Click on Open Tickets?

When we click on the Open ticket queue it shows us all our tickets that are open. Those that are assigned and those that are not.

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