Hi Good days sirs,
I am currently working on crerating ticket via rest api and my codes are below
const NAME_DIR = "/NAME/:NAME";
const EMAIL_DIR = "/EMAIL/:EMAIL";
const MOBILE_DIR = "/MOBILE/:MOBILE";
const SUBJECT_1_DIR = "/SUBJECT_1/:SUBJECT_1";
const SUBJECT_2_DIR = "/SUBJECT_2/:SUBJECT_2";
const MESSAGE_DIR = "/MESSAGE/:MESSAGE";
//const LAST_UPDATE_DIR = "/LAST_UPDATE/:LAST_UPDATE";

app.post("/push_ticket_DATA/:SYSTEM_KEY"
+ NAME_DIR
+ EMAIL_DIR
+ MOBILE_DIR
+ SUBJECT_1_DIR
+ SUBJECT_2_DIR
+ MESSAGE_DIR
// + LAST_UPDATE_DIR
, (req, res) => {
console.log("Accessing Patient Data with System Key: " + req.params.SYSTEM_KEY);

    const SYSTEM_KEY_REQ = req.params.SYSTEM_KEY

    const NAME_REQ = req.params.NAME
    if (NAME_REQ == null || NAME_REQ.toUpperCase() == 'NULL') { var NAME_VALUE = '' }
    else { var NAME_VALUE = req.params.NAME }

    const EMAIL_REQ = req.params.EMAIL
    if (EMAIL_REQ == null || EMAIL_REQ.toUpperCase() == 'NULL') { var EMAIL_VALUE = '' }
    else { var EMAIL_VALUE = req.params.EMAIL }

    const MOBILE_REQ = req.params.MOBILE
    if (MOBILE_REQ == null || MOBILE_REQ.toUpperCase() == 'NULL') { var MOBILE_VALUE = '' }
    else { var MOBILE_VALUE = req.params.MOBILE }

    const SUBJECT_1_REQ = req.params.SUBJECT_1
    if (SUBJECT_1_REQ == null || SUBJECT_1_REQ.toUpperCase() == 'NULL') { var SUBJECT_1_VALUE = '' }
    else { var SUBJECT_1_VALUE = req.params.SUBJECT_1 }

    const SUBJECT_2_REQ = req.params.SUBJECT_2
    if (SUBJECT_2_REQ == null || SUBJECT_2_REQ.toUpperCase() == 'NULL') { var SUBJECT_2_VALUE = '' }
    else { var SUBJECT_2_VALUE = req.params.SUBJECT_2 }

    const MESSAGE_REQ = req.params.MESSAGE
    if (MESSAGE_REQ == null || MESSAGE_REQ.toUpperCase() == 'NULL') { var MESSAGE_VALUE = '' }
    else { var MESSAGE_VALUE = req.params.MESSAGE }

    //const LAST_UPDATE_VALUE = new Date(new Date().toString().split('GMT')[0] + ' UTC').toISOString().split('.')[0].replace('T', ' ');

        const queryString = "SELECT * FROM tables WHERE ID = ?"
        connection_to_db.query(queryString, [SYSTEM_KEY_REQ], (err, rows, fields) => {

            if (err) {
                console.log(err)
                res.sendStatus(500)
                throw err
                return
            }

            const system_key_num = rows.length
            const SENDER_VALUE = rows[0].id


            if (system_key_num == 1) {

                var request = require('request'),
                requestData = {
                    name :   NAME_VALUE, //'API User', 
                    email  : EMAIL_VALUE, // 'api_user@gmail.com',
                    phone  : MOBILE_VALUE, //'3185558634123',
                    source : 'API', 
                    subject : SUBJECT_1_VALUE, // Subject Line E.g: test
                    subjects: SUBJECT_2_VALUE, // Sub Topic E.b: test - test
                    message: MESSAGE_VALUE,
                    //ip   :'192.168.1.1',
                    topicId :'18',
                    attachments: [
                        {"file.txt": "data:text/plain;charset=utf-8,content"},
                        {"image.png": "data:image/png;base64,R0lGODdhMAA..."},
                    ]
                };
                request.post({
                    url: 'http://myhelpdesk.support.comh/api/http.php/tickets.json',
                    json: true,
                    headers: {
                        "X-API-Key": 'CUSTOM_API_KEY',
                    },
                    body: requestData
                }, function(error, response, osTicketId) {
                        if(!error){
                            //callback(null, osTicket_supportTicketID);
                            //console.log("Your osTicket Support Ticket ID #", osTicketId);
                            const message = 'Your osTicket Support Ticket ID #' + osTicketId
                            res.json(message);
                        }
                        else
                            // callback(error, null);
                            //console.log("Error creating support ticket! ", err);
                            var message2 = 'Error creating support ticket!'
                            res.json(message2);
                    });


            } else {

                const message = 102  // 102 - Invalid System Key
                res.json(message);

            }




        })


})

but upon sending the data i get an error when i input other email extesion like yahoo.com, company_email.com but when i use gmail i can create ticket successfully.

Is there a way that can make osticket api accept other mail extensions?

by the way the current version of ostickets i am using is osTicket (v1.14.1)

any help will be much appreciated.

Thank you and God Bless