KevinTheJedi Hi, sorry for the late reply.
I've updated to the latest version and this issue cropped up again. It also happens with apostrophe's and the £ sign when we're sending a message.
"I hope you're well." becomes "I hope youâre well."
Any other suggestion? I really have no idea where to begin looking for fixing this.
We found that from our side, this happened when a user pasted text from a document made in Google Docs. It's formatted fine, outside of the character issue.
I know the easiest suggestion would be to "not do that" but ideally we'd like to see this fixed as it's the software we use which struggles with this.