I am thinking about to modify the Customer Portal Page to display some additional information from CRM system. Is that possible? Any reference materials that I can refer to to kick start the development? Thanks a lot.
Modify Customer Portal to have additional info from CRM system
You can look at the Documentation.
https://docs.osticket.com/
You can look at the unofficial plugin development guide.
https://github.com/poctob/OSTEquipmentPlugin/wiki/Plugin-Development-Introduction
You can also look at the osTicket Signals API
https://github.com/osTicket/osTicket/blob/develop/setup/doc/signals.md
a year later
- Edited
Hey there! It's great that you're looking to modify your Customer Portal Page to display additional information from your CRM system. Depending on the CRM software you're using, there may be documentation or tutorials available to help you get started with the development process. I would recommend reaching out to the support team for your CRM software to see if they have any reference materials or resources available. On a different note, have you ever considered looking into CRM Instagram integration? It could be a unique way to engage with your customers and build relationships through social media. Just a thought! 