Forbidden and Error 403

rickdots

Hi,

I get a Forbidden and Error 403 page whenever a user creates a new ticket with attachment.
osTicket is configured to handle file attachment using the plugin "Attachments on the Filesystem".
The folder where the attachments should be stored has 755 permissions setting

Creating new tickets without attachment is working just fine.

Appreciate any help

ramrajone

rickdots

This is what osTicket permission should be:

You can run this commands to fix it:
$ find /path/to/osticket/ -type f -exec chmod 644 {} \;
$ chown www-data:www-data -R /path/to/osticket/

it was posted: https://github.com/osTicket/osTicket/issues/4766#issuecomment-468694531

ntozier

The owner and group (www-data in the example above) needs to be the one that your webserver runs as. So it might not be the one in the example.