We have one specific help topic that is used for email-based tickets only. So we'd like to remove it from the dropdown choices when creating a new ticket via web. Is this possible?

Set it the Help Topic to Private/Internal.
Users will not see it, Agents still would.

    Very welcome. 🙂

    Should I mark this as resolved and close the thread?

      ntozier changed the title to [resolved] Remove a Help Topic from the new ticket from dropdown keep it enabled.
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